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Cold Comfort Matters - How Channel-Wise Emotional Strategies Help in a Customer Service Chatbot.

, , , , , , , , and . CHI Extended Abstracts, page 1-7. ACM, (2020)

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All in One Group: Current Practices, Lessons and Challenges of Chinese Home-School Communication in IM Group Chat., , , , , , and . CHI, page 346:1-346:12. ACM, (2021)HeliCoach: An Adaptive Orientation and Mobility Training System in a Drone-based 3D Audio Space., , , , , , , and . CHI Extended Abstracts, page 1-8. ACM, (2020)Towards A Six-Level Framework of Emotional Intelligence for Customer Service Chatbots., , , , , and . AffCon@AAAI, volume 2897 of CEUR Workshop Proceedings, page 35-42. CEUR-WS.org, (2021)HoloBoard: an Immersive Teaching Board System., , , , , , , and . CHI Extended Abstracts, page 187:1-187:4. ACM, (2021)Modeling Human Intelligence in Customer-Agent Conversation Using Fine-Grained Dialogue Acts., , , , , , , and . NLPCC (2), volume 11839 of Lecture Notes in Computer Science, page 596-606. Springer, (2019)HeliCoach: A Drone-based System Supporting Orientation and Mobility Training for the Visually Impaired., , , , , , and . CHI Extended Abstracts, ACM, (2019)ReflectU: A Mirror-Based Intelligent Interactive System for Intuitive Remote Control., , , , , , and . IEEE Trans. Ind. Informatics, 18 (8): 5504-5514 (2022)Cold Comfort Matters - How Channel-Wise Emotional Strategies Help in a Customer Service Chatbot., , , , , , , , and . CHI Extended Abstracts, page 1-7. ACM, (2020)