%0 Journal Article %1 citeulike:169804 %A Burgess, Anthony %A Jackson, Thomas %A Edwards, Janet %D 2005 %J International Journal of Information Management %K Information_Overload Information_Systems e-mail human_factors training %N 1 %P 71--83 %R 10.1016/j.ijinfomgt.2004.10.004 %T Email training significantly reduces email defects %U http://dx.doi.org/10.1016/j.ijinfomgt.2004.10.004 %V 25 %X Organisations are now becoming aware of the problems associated with email use and are keen to reduce these defects. These email defects relate to the ineffective way that email is used within organisations, and are not only limited to the volume of email that is sent and received, but also the quality of the email content. Email defects lead to inefficiencies within the workplace as employees spend more time dealing with email rather than doing other aspects of their job. This paper firstly examines how email is used within a large organisation and highlights the defects associated with email. The initial results show that these defects affect some groups of employees more than others. The paper also reports on the effectiveness of email training in reducing the defects associated with email use. The results show that some of these defects are related and that training can significantly reduce some of the email defects and improve the way people write emails.

@article{citeulike:169804, abstract = {Organisations are now becoming aware of the problems associated with email use and are keen to reduce these defects. These email defects relate to the ineffective way that email is used within organisations, and are not only limited to the volume of email that is sent and received, but also the quality of the email content. Email defects lead to inefficiencies within the workplace as employees spend more time dealing with email rather than doing other aspects of their job. This paper firstly examines how email is used within a large organisation and highlights the defects associated with email. The initial results show that these defects affect some groups of employees more than others. The paper also reports on the effectiveness of email training in reducing the defects associated with email use. The results show that some of these defects are related and that training can significantly reduce some of the email defects and improve the way people write emails.}, added-at = {2007-07-25T04:33:24.000+0200}, author = {Burgess, Anthony and Jackson, Thomas and Edwards, Janet}, biburl = {https://www.bibsonomy.org/bibtex/257b54f699f6ede85c915f462bd0df937/xckuk}, citeulike-article-id = {169804}, doi = {10.1016/j.ijinfomgt.2004.10.004}, interhash = {115b16277fa3c9dc86fe07212936d0c2}, intrahash = {57b54f699f6ede85c915f462bd0df937}, journal = {International Journal of Information Management}, keywords = {Information_Overload Information_Systems e-mail human_factors training}, month = {February}, number = 1, pages = {71--83}, priority = {2}, timestamp = {2007-08-21T15:37:12.000+0200}, title = {Email training significantly reduces email defects}, url = {http://dx.doi.org/10.1016/j.ijinfomgt.2004.10.004}, volume = 25, year = 2005 }