%0 Conference Paper %1 conf/saicsit/MukwasiS16 %A Mukwasi, Carrington M. %A Seymour, Lisa F. %B SAICSIT %D 2016 %E Blauw, Frans F. %E Coetzee, Marijke %E Coulter, Duncan Anthony %E Ehlers, Elize M. %E Leung, Wai Sze %E Marnewick, Carl %E van der Haar, Dustin %I ACM %K dblp %P 27:1-27:7 %T Customer Relationship Management in IT Service Delivery: A Practitioner-based Inquiry in a Higher Education Institution. %U http://dblp.uni-trier.de/db/conf/saicsit/saicsit2016.html#MukwasiS16 %@ 978-1-4503-4805-8

@inproceedings{conf/saicsit/MukwasiS16, added-at = {2018-11-06T00:00:00.000+0100}, author = {Mukwasi, Carrington M. and Seymour, Lisa F.}, biburl = {https://www.bibsonomy.org/bibtex/277757857167c28df9b12e81803824f33/dblp}, booktitle = {SAICSIT}, crossref = {conf/saicsit/2016}, editor = {Blauw, Frans F. and Coetzee, Marijke and Coulter, Duncan Anthony and Ehlers, Elize M. and Leung, Wai Sze and Marnewick, Carl and van der Haar, Dustin}, ee = {https://doi.org/10.1145/2987491.2987497}, interhash = {39de8620de3fc37abe22a73780f68a69}, intrahash = {77757857167c28df9b12e81803824f33}, isbn = {978-1-4503-4805-8}, keywords = {dblp}, pages = {27:1-27:7}, publisher = {ACM}, timestamp = {2018-11-07T13:56:48.000+0100}, title = {Customer Relationship Management in IT Service Delivery: A Practitioner-based Inquiry in a Higher Education Institution.}, url = {http://dblp.uni-trier.de/db/conf/saicsit/saicsit2016.html#MukwasiS16}, year = 2016 }