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Customer Relationship Management in IT Service Delivery: A Practitioner-based Inquiry in a Higher Education Institution.

, and . SAICSIT, page 27:1-27:7. ACM, (2016)

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Towards a model for user adoption of enterprise systems in SMEs., and . ES, page 1-9. IEEE, (2013)Business Process Model Reuse In A Multi-Channel / Multi-Product Environment-Problem Identification And Tentative Design., and . MCIS, page 25. AISeL, (2017)An RFID Adoption Framework: A Container Supply Chain Analysis., , and . Advances in Information Systems Research, Education and Practice, volume 274 of IFIP Advances in Information and Communication Technology, page 175-188. Springer, (2008)Mobile News Service Adoption Framework: Insights from South Africa., and . PACIS, page 193. (2018)Organizational interventions to build the ERP business process analyst: the 4I framework perspective., and . SAICSIT, page 37:1-37:6. ACM, (2017)Understanding Process Management in Non-profit Organisations Without Formal Business Process Management., and . BPMDS/EMMSAD@CAiSE, volume 450 of Lecture Notes in Business Information Processing, page 79-87. Springer, (2022)Dealing with the Challenge of Business Analyst Skills Mismatch in the Fourth Industrial Revolution., and . WEB, volume 418 of Lecture Notes in Business Information Processing, page 111-120. Springer, (2020)Examining the Effect of Experience on Managers' Attitudes Towards Telework During COVID., and . WEB, volume 418 of Lecture Notes in Business Information Processing, page 32-47. Springer, (2020)Business process management adoption: a case study of a South African supermarket retailer., and . SAICSIT, page 106-115. ACM, (2011)Organisational Barriers to Including Web Data in Traditional BI Practice., and . SAICSIT, page 25:1-25:10. ACM, (2015)