Abstract

Digital libraries are collections of information that have associated services delivered to user communities using a variety of technologies. The collections of information can be scientific, business or personal data, and can be represented as digital text, image, audio, video, or other media. This information can be digitised paper or born digital material and the services offered on such information can be varied, ranging from content operations to rights management and can be offered to individuals or user communities. Internet access has resulted in digital libraries that are increasingly used by diverse communities for diverse purposes, and in which sharing and collaboration have become important social elements. As digital libraries become commonplace, as their contents and services become more varied, and as their patrons become more experienced with computer technology, people expect more sophisticated services from their digital libraries. A traditional search function is normally an integral part of any digital library, but users' frustrations with this increase as their needs become more complex and as the volume of information managed by digital libraries increases. Digital libraries must move from being passive, with little adaptation to their users, to being more proactive in offering and tailoring information for individuals and communities, and in supporting community efforts to capture, structure, and share knowledge. Digital libraries that are not personalised for individuals and/or communities will be seen as defaulting on their obligation to offer the best service possible. Just as people patronize stores in which they, and their preferences are known, and their needs anticipated, so too will they patronize digital libraries that remember them, and anticipate their needs.

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