%0 Journal Article %1 watson1995service %A Pitt, Leyland %A Watson, Richard %A Kavan, C. %D 1995 %K IS information measure quality service systems %N 2 %T Service Quality: A Measure of Information Systems Effectiveness %U http://aisel.aisnet.org/misq/vol19/iss2/3/ %V 19

@article{watson1995service, added-at = {2012-12-07T00:36:49.000+0100}, author = {Pitt, Leyland and Watson, Richard and Kavan, C.}, biburl = {https://www.bibsonomy.org/bibtex/20f8fb0b750d0ab8ae00ea1106673a460/vivion}, description = {"Service Quality: A Measure of Information Systems Effectiveness" by Leyland Pitt, Richard Watson et al.}, interhash = {8a7db3b97cf555ed6da912ba2b2dd73c}, intrahash = {0f8fb0b750d0ab8ae00ea1106673a460}, keywords = {IS information measure quality service systems}, number = 2, timestamp = {2012-12-07T00:36:49.000+0100}, title = {Service Quality: A Measure of Information Systems Effectiveness}, url = {http://aisel.aisnet.org/misq/vol19/iss2/3/}, volume = 19, year = 1995 }