Incollection,

Spreadsheet Tool for Simple Cost-Benefit Analyses of User Experience Engineering

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The Human Computer Interaction Handbook, chapter 58, CRC Press, Boca Raton, FL, 3 edition, (2012)
DOI: 10.1201/b

Abstract

This chapter offers and explains a free spreadsheet-based tool developed to help estimate the potential return on investment (ROI) of an investment in user experience (UX) resources and activities on software or website development projects. The spreadsheet-based tool is provided as a free download.

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