Article,

The Mediating Role of Interaction in the Relationship between Engagement and Satisfaction in Synchronous Virtual Environments among Korean Students

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International Journal of Recent Innovations in Academic Research, 8 (1): 86-97 (January 2024)
DOI: https://doi.org/10.5281/zenodo.10648670

Abstract

The importance of learner engagement and interaction in shaping satisfaction has emerged as a central theme in educational technology research. Central to the discourse on satisfaction in synchronous virtual learning is the premise that interaction serves as a driver of learner engagement. Despite its importance, little research has explored the underpinnings of this relationship. The purpose of this study was to examine the impact of engagement and interaction on student learning satisfaction in a synchronous virtual learning environment. The study included a sample of two hundred middle and high school students, consisting of 101 males (51%) and 99 females (49%), who completed measures of engagement, interaction, satisfaction, and open-ended questions. Hypotheses were tested using mediation analysis. Results revealed a number of positive correlations between student engagement, interaction, and satisfaction. In addition, mediation analysis indicated an indirect effect of student engagement on satisfaction in the virtual learning environment, mediated by student interaction (ab = .33, SE = .04, 95% bootstrap CI .25 to .41). Sentiment analysis also revealed that 23% of respondents expressed positive opinions, while 67% and 10% of responses were neutral and negative, respectively. These findings suggest that future educators of synchronous virtual learning environments should consider prioritizing student engagement and interaction as a strategic approach to increasing satisfaction.

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