%0 Conference Paper %1 marcu2009model %A Marcu, Patricia %A Shwartz, Larisa %A Grabarnik, Genady %B Proceedings of the eChallenges2009 %C Istanbul, Turkey %D 2009 %K ITIL Incident Management %T Model for Incident Ticket Correlation for Inter-Organizational Service Delivery %U http://www.nm.ifi.lmu.de/pub/Publikationen/msg09

@inproceedings{marcu2009model, added-at = {2010-04-19T11:03:41.000+0200}, address = {Istanbul, Turkey}, author = {Marcu, Patricia and Shwartz, Larisa and Grabarnik, Genady}, biburl = {https://www.bibsonomy.org/bibtex/2e530478ab8231b3afa17eefb14cf7072/dr.alexander.hof}, booktitle = {Proceedings of the eChallenges2009}, interhash = {bf1b62d80279e30f6e3b38879b449303}, intrahash = {e530478ab8231b3afa17eefb14cf7072}, keywords = {ITIL Incident Management}, timestamp = {2010-04-19T11:03:41.000+0200}, title = {Model for Incident Ticket Correlation for Inter-Organizational Service Delivery}, url = {http://www.nm.ifi.lmu.de/pub/Publikationen/msg09}, year = 2009 }