%0 Book %1 GVK577648136 %A Roner, Thomas Artur %C Hamburg %D 2008 %I Diplomica-Verl. %K Kundenmanagement Marketing Reklamation %T Kundenzufriedenheit %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+577648136&sourceid=fbw_bibsonomy %@ 978-3-8366-6456-1

@book{GVK577648136, added-at = {2009-08-21T12:25:16.000+0200}, address = {Hamburg}, author = {Roner, {Thomas Artur}}, biburl = {https://www.bibsonomy.org/bibtex/227f31431e51e11276914e64dd7d8ae04/fbw_hannover}, interhash = {d4d9988babf0262d3424d8653d3f82f6}, intrahash = {27f31431e51e11276914e64dd7d8ae04}, isbn = {978-3-8366-6456-1}, keywords = {Kundenmanagement Marketing Reklamation}, pagetotal = {V, 53}, ppn_gvk = {577648136}, publisher = {Diplomica-Verl.}, subtitle = {Beschwerdemanagement als Instrument zur Kundenbindung}, timestamp = {2009-08-21T12:25:25.000+0200}, title = {Kundenzufriedenheit}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+577648136&sourceid=fbw_bibsonomy}, year = 2008 }