%0 Book %1 GVK267172591 %A Hill, Nigel %A Brierley, John %A MacDougall, Rob %C Aldershot, Hampshire u.a. %D 1999 %I Gower %K Consumer_satisfaction Evaluation Market_surveys Research %T How to measure customer satisfaction %U http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+267172591&sourceid=fbw_bibsonomy %@ 0566081938

@book{GVK267172591, added-at = {2009-08-21T11:04:17.000+0200}, address = {Aldershot, Hampshire [u.a.]}, author = {Hill, {Nigel} and Brierley, {John} and MacDougall, {Rob}}, biburl = {https://www.bibsonomy.org/bibtex/2ee51ccefab132e5f1bcbcc9618d6f0af/fbw_hannover}, interhash = {e0b9661b57b6310c8b9ddf15c58cfa6d}, intrahash = {ee51ccefab132e5f1bcbcc9618d6f0af}, isbn = {0566081938}, keywords = {Consumer_satisfaction Evaluation Market_surveys Research}, pagetotal = {VIII, 136}, ppn_gvk = {267172591}, publisher = {Gower}, timestamp = {2009-08-21T11:20:15.000+0200}, title = {How to measure customer satisfaction}, url = {http://gso.gbv.de/DB=2.1/CMD?ACT=SRCHA&SRT=YOP&IKT=1016&TRM=ppn+267172591&sourceid=fbw_bibsonomy}, year = 1999 }