A. Brush, B. Meyers, J. Scott, and G. Venolia. CHI '09: Proceedings of the 27th international conference on Human factors in computing systems, page 2091--2094. New York, NY, USA, ACM, (2009)
T. Herrmann, K. Loser, and I. Jahnke. International Journal of Learning Organisation, 14 (5):
450-464(2007)Special Issue: Solving Problems in Knowledge Sharing with Sociotechnical Approaches.