Towards ICT-Enabled Service Business: A Design Theory for Human-Centered Service Systems
S. Kleinschmidt, C. Peters, and J. Leimeister. 2. Jahrestagung der Wissenschaftlichen Kommission Dienstleistungsmanagement (WK DLM) des Verbands der Hochschullehrer für Betriebswirtschaft e.V., Leipzig, Germany, (2017)
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