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Potential for Improving Public Services by Exploring Citizens' Communication to Public Organizations.

, , , , and . EGOSE, volume 947 of Communications in Computer and Information Science, page 265-280. Springer, (2018)

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Tool Support for Legal Enquiry: Focus on Spatial-Planning Law.. ICEIS (5), page 289-294. (2004)Potential of Language Technology to Support Public Organizations and Their Communication Channels in a Developing Country., , , and . ICEGOV, page 236-244. ACM, (2017)Automated Email Answering by Text Pattern Matching.. IceTAL, volume 6233 of Lecture Notes in Computer Science, page 381-392. Springer, (2010)Supporting Workflow and Adaptive Case Management with Language Technologies., , and . WorldCIST (1), volume 353 of Advances in Intelligent Systems and Computing, page 543-552. Springer, (2015)Assessing Poor Adoption of the eID in Germany., and . WorldCIST (3), volume 801 of Lecture Notes in Networks and Systems, page 292-301. Springer, (2023)Automated Question Answering: Review of the Main Approaches., and . ICITA (1), page 514-519. IEEE Computer Society, (2005)Review of the Main Approaches to Automated Email Answering.. WorldCIST (1), volume 444 of Advances in Intelligent Systems and Computing, page 135-144. Springer, (2016)Comparing Manual Text Patterns and Machine Learning for Classification of E-Mails for Automatic Answering by a Government Agency., , and . CICLing (2), volume 6609 of Lecture Notes in Computer Science, page 234-243. Springer, (2011)Automated Question Answering Using Question Templates That Cover the Conceptual Model of the Database.. NLDB, volume 2553 of Lecture Notes in Computer Science, page 235-239. Springer, (2002)Shadow Answers as an Intermediary in Email Answer Retrieval., , and . CLEF, volume 9283 of Lecture Notes in Computer Science, page 209-214. Springer, (2015)