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Analyzing Resource Behavior to Aid Task Assignment in Service Systems.

, , and . ICSOC, volume 9435 of Lecture Notes in Computer Science, page 412-426. Springer, (2015)

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Analyzing Resource Behavior to Aid Task Assignment in Service Systems., , and . ICSOC, volume 9435 of Lecture Notes in Computer Science, page 412-426. Springer, (2015)Analysis of Operational Data for Expertise Aware Staffing., , and . BPM, volume 8659 of Lecture Notes in Computer Science, page 317-332. Springer, (2014)Learning 'Good Quality' Resource Allocations from Historical Data., , and . ICSOC Workshops, volume 8954 of Lecture Notes in Computer Science, page 84-95. Springer, (2014)ReAct: A System for Recommending Actions for Rapid Resolution of IT Service Incidents., , , , and . SCC, page 1-8. IEEE Computer Society, (2016)