Author of the publication

Please choose a person to relate this publication to

To differ between persons with the same name, the academic degree and the title of an important publication will be displayed. You can also use the button next to the name to display some publications already assigned to the person.

 

Other publications of authors with the same name

Participatory Development of Enterprise Process Models., , and . Information Modeling Methods and Methodologies, Idea Group, (2005)Trust and distrust in online fact-checking services., and . Commun. ACM, 60 (9): 65-71 (2017)Involving Users in the Design of Sharing Economy Services., , , and . INSCI, volume 10673 of Lecture Notes in Computer Science, page 222-230. Springer, (2017)Modelling User Behaviour and Experience - The R2D2 Networks Approach., and . HCI (9), volume 8012 of Lecture Notes in Computer Science, page 506-515. Springer, (2013)Users' design feedback in usability evaluation: a literature review.. HCIS, (2017)An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study., , and . Interact. Comput., 31 (3): 317-335 (2019)Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence., , and . HCI (36), volume 12797 of Lecture Notes in Computer Science, page 229-240. Springer, (2021)When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots., , , and . CHI, page 257:1-257:13. ACM, (2021)Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service., , and . NordiCHI, page 56:1-56:13. ACM, (2022)Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?, , , , and . CONVERSATIONS, volume 12604 of Lecture Notes in Computer Science, page 205-218. Springer, (2020)