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Encountering virtual users: a qualitative investigation of interpersonal communication in chat reference

. Journal of the American Society for Information Science and Technology, 57 (8): 1046--1059 (2006)

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Sense-making and synchronicity: information-seeking behaviors of Millennials and baby boomers, , , , and . Libri, 58 (2): 123--135 (2008)Convergence and synergy: Social Q&A meets virtual reference services., , and . ASIST, volume 49 of Proc. Assoc. Inf. Sci. Technol., page 1-8. Wiley, (2012)Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality., , , , , , and . ASIST, volume 46 of Proc. Assoc. Inf. Sci. Technol., page 1-4. Wiley, (2009)Research methods in library and information science, and . ABC-CLIO, 6th ed. edition, (2016)Google-Books-ID: u291DQAAQBAJ."They basically like destroyed the school one day": On Newer App Features and Cyberbullying in Schools., , , and . CSCW, page 1210-1216. ACM, (2017)Encountering virtual users: a qualitative investigation of interpersonal communication in chat reference. Journal of the American Society for Information Science and Technology, 57 (8): 1046--1059 (2006)A multiple-case study investigation of the discontinuation of nine chat reference services, and . Library and Information Science Research, 28 (4): 521--547 (2006)Social reference and digital reference: Online question answering practices in two diverse communities., , , , , , and . ASIST, volume 46 of Proc. Assoc. Inf. Sci. Technol., page 1-5. Wiley, (2009)An exploratory study using mindfulness meditation apps to buffer workplace technostress and information overload., and . ASIST, volume 57 of Proc. Assoc. Inf. Sci. Technol., Wiley, (2020)Behaviors and preferences of digital natives: Informing a research agenda., , , , , and . ASIST, volume 44 of Proc. Assoc. Inf. Sci. Technol., page 1-15. Wiley, (2007)