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Towards User-Centric Guidelines for Chatbot Conversational Design., and . CoRR, (2023)Unveiling Quality in Chatbot Conversations: Quantitative Analysis of Chatbot Requirements., and . SBQS, page 148-157. ACM, (2023)Privacy Compliance in Software Development: A Guide to Implementing the LGPD Principles., , and . SAC, page 1352-1361. ACM, (2023)Use of Journey Maps and Personas in Software Requirements Elicitation., , , , and . Int. J. Softw. Eng. Knowl. Eng., 33 (3): 313-342 (March 2023)Tuhm: A Tool for Supporting Usability Tests on Mobile Applications., , and . SBSI, page 340-347. ACM, (2023)Towards a taxonomy of privacy requirements based on the LGPD and ISO/IEC 29100., , , and . Inf. Softw. Technol., (2024)Creativity and Design Thinking as Facilitators in Requirements Elicitation., , , , , and . Int. J. Softw. Eng. Knowl. Eng., 32 (10): 1527-1558 (2022)A Conversation-Driven Approach for Chatbot Management., , , , , and . IEEE Access, (2022)Towards User-Centric Guidelines for Chatbot Conversational Design., and . Int. J. Hum. Comput. Interact., 40 (2): 98-120 (January 2024)A Modeling Strategy for the Verification of Context-Oriented Chatbot Conversational Flows via Model Checking., , and . J. Univers. Comput. Sci., 29 (7): 805-835 (July 2023)