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Analytical Social CRM: Concept and Tool Support., and . Bled eConference, page 50. (2011)Enhancing Collaborative CRM with Mobile Technologies., and . Bled eConference, page 36. (2009)Social Customer Relationship Management: State of the Art and Learnings from Current Projects., and . Bled eConference, page 26. (2012)The Role of Cross-Domain Use Cases in IoT - A Case Analysis., , and . HICSS, page 1-10. ScholarSpace, (2019)How Integrated Social CRM Affects Business Success: Learnings from a Literature Analysis., , , and . WI/IAT, page 547-554. IEEE, (2023)Social CRM: Biggest Challenges to Make it Work in the Real World., , , , and . BIS (Workshops), volume 263 of Lecture Notes in Business Information Processing, page 221-232. Springer, (2016)Outsourcing of Social CRM Services in German SMEs., , , and . BIS (Workshops), volume 394 of Lecture Notes in Business Information Processing, page 215-228. Springer, (2020)Capturing customer context from social media: mapping social media API and CRM profile data., , and . WI, page 993-997. ACM, (2017)Ethical Issues in Social CRM: a Literature Review., , and . WI/IAT, page 511-518. IEEE, (2022)Social Media Analytics in Social CRM - Towards a Research Agenda., , and . Bled eConference, page 32. (2016)