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Cost Effective User-Centred Design Using ISO 13407.. INTERACT, page 817-818. IOS Press, (2001)NPL Usability Services.. INTERACT, volume 96 of IFIP Conference Proceedings, page 142-143. Chapman & Hall, (1997)Practical issues in usability measurement.. Interactions, 13 (6): 42-43 (2006)ISO 20282: Is a Practical Standard for the Usability of Consumer Products Possible?, and . HCI (9), volume 6769 of Lecture Notes in Computer Science, page 119-127. Springer, (2011)Using the Common Industry Format to Document the Context of Use.. HCI (1), volume 8004 of Lecture Notes in Computer Science, page 281-289. Springer, (2013)Usability.. Encyclopedia of Database Systems, Springer US, (2009)Electronic Mail Standards: Reconciling Technology with Usability.. ACM SIGCHI Bull., 23 (4): 62-63 (1991)Cost benefits evidence and case studies. (2005)Planning and implementing user-centred design., and . CHI Extended Abstracts, page 137-138. ACM, (1999)The "magic number 5": is it enough for web testing?, , , , , and . CHI Extended Abstracts, page 698-699. ACM, (2003)