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Towards designing an AI-based conversational agent for on-the-job training of customer support novices

, , , , and . International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)

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A Taxonomy for Interorganizational Production Networks, , and . 21st International Scientific Conference Business Logistics in Modern Management, (2021)Towards designing an AI-based conversational agent for on-the-job training of customer support novices, , , , and . International Conference on Design Science Research (DESRIST), Pretoria, South Africa, (2023)Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction, , , , , , , , and . International Conference on Design Science Research in Information Systems and Technology (DESRIST 2024), Trollhättan, Sweden, (2024)Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction, , , , , , , and . International Conference on Design Science Research in Information Systems and Technology (DESRIST 2024), Trollhättan, Sweden, (2024)