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Discovery and Validation of Queueing Networks in Scheduled Processes., , , , , and . CAiSE, volume 9097 of Lecture Notes in Computer Science, page 417-433. Springer, (2015)Data-Driven Appointment-Scheduling Under Uncertainty: The Case of an Infusion Unit in a Cancer Center., , , , , and . Manag. Sci., 66 (1): 243-270 (2020)Telephone Call Centers: Tutorial, Review, and Research Prospects., , and . Manuf. Serv. Oper. Manag., 5 (2): 79-141 (2003)Erratum to: Data-stories about (im)patient customers in tele-queues., and . Queueing Syst. Theory Appl., 75 (2-4): 147 (2013)P ^3 -Folder: Optimal Model Simplification for Improving Accuracy in Process Performance Prediction., , , , and . BPM, volume 9850 of Lecture Notes in Computer Science, page 418-436. Springer, (2016)On Predicting Traveling Times in Scheduled Transportation (Extended Abstract)., , , , and . MUD@ICML, volume 1392 of CEUR Workshop Proceedings, page 88-89. CEUR-WS.org, (2015)Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation., , , , , and . Manuf. Serv. Oper. Manag., 26 (4): 1211-1228 (2024)Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing., and . Manuf. Serv. Oper. Manag., 16 (2): 283-299 (2014)Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection., , and . Queueing Syst. Theory Appl., 89 (1-2): 15-47 (2018)Service Engineering: Data-Based Course Development and Teaching., and . INFORMS Trans. Educ., 11 (1): 3-19 (2010)