Flexibilität als Ziel beim Einsatz von Workflow-Management-Systemen: Methoden zur Anpassung, Aushandlung und kontinuierlichen Verbesserung
T. Goesmann, K. Just-Hahn, T. Löffeler, and R. Rolles. Ortner (Hrsg.): Proceedings EMISA FG 1997: Workflow-Management-Systeme im Spannungsfeld einer Organisation. 97/03, page 35-41. (1997)
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