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E-mail classification with machine learning and word embeddings for improved customer support., , , and . Neural Comput. Appl., 33 (6): 1881-1902 (2021)Alarm Prediction in Cellular Base Stations Using Data-Driven Methods., , , , and . IEEE Trans. Netw. Serv. Manag., 18 (2): 1925-1933 (2021)Predicting e-Mail Response Time in Corporate Customer Support., , and . ICEIS (1), page 305-314. SCITEPRESS, (2020)Using Conformal Prediction for Multi-label Document Classification in e-Mail Support Systems., , and . IEA/AIE, volume 11606 of Lecture Notes in Computer Science, page 308-322. Springer, (2019)Anomaly detection of event sequences using multiple temporal resolutions and Markov chains., , , and . Knowl. Inf. Syst., 62 (2): 669-686 (2020)Hierarchical Delay Attribution Classification using Unstructured Text in Train Management Systems., , and . CoRR, (2024)Preliminary Results on the use of Artificial Intelligence for Managing Customer Life Cycles., , , and . SAIS, volume 199 of Linköping Electronic Conference Proceedings, page 68-76. Linköping University Electronic Press, (2023)All Burglaries Are Not the Same: Predicting Near-Repeat Burglaries in Cities Using Modus Operandi., and . ISPRS Int. J. Geo Inf., 11 (3): 160 (2022)On Descriptive and Predictive Models for Serial Crime Analysis.. Blekinge Institute of Technology, Sweden, (2014)Simulating Malicious Users in a Software Reputation System., , and . STA, volume 186 of Communications in Computer and Information Science, page 147-156. Springer, (2011)