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Social CRM as a Business Strategy: Developing the Dynamic Capabilities of Micro and Small Businesses.

, , , and . BIS (Workshops), volume 444 of Lecture Notes in Business Information Processing, page 161-173. Springer, (2021)

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An extensive analysis of online restaurant reviews: a case study of the Amazonian Culinary Tourism., , , and . FedCSIS, volume 21 of Annals of Computer Science and Information Systems, page 81-84. (2020)Market Overview in Social CRM: An Analysis of Job Advertisements., , , , and . WI/IAT, page 555-562. IEEE, (2023)Social CRM: A Literature Review Based on Keywords Network Analysis., , , and . BIS (Workshops), volume 394 of Lecture Notes in Business Information Processing, page 237-249. Springer, (2020)Social CRM as a Business Strategy: Developing the Dynamic Capabilities of Micro and Small Businesses., , , and . BIS (Workshops), volume 444 of Lecture Notes in Business Information Processing, page 161-173. Springer, (2021)Explainable Sentiment Analysis Application for Social Media Crisis Management in Retail., , , , , , and . CHIRA, page 319-328. SCITEPRESS, (2020)Diagnostic Classification of Cases of Canine Leishmaniasis Using Machine Learning., , , , , , , , , and 2 other author(s). Sensors, 22 (9): 3128 (2022)Technology transfer in e-communication for small and medium enterprises as promoters of innovation and competitiveness., , , and . WI/IAT, page 527-533. IEEE, (2022)