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Customer Relationship Management: Beyond A Commodity Process., , , and . AMCIS, page 483. Association for Information Systems, (2004)Social Capital in ERP Projects: The Differential Source and Effects of Bridging and Bonding., , and . ICIS, page 23. Association for Information Systems, (2002)E-Government: An Exploratory Study of On-Iine Electronic Procurement Systems., , , and . ECIS, page 1010-1024. (2001)Knowledge integration processes within the context of enterprise resources planning (ERP) systems implementation., , , and . ECIS, page 1212-1226. (2001)Implementing enterprise resource planning and knowledge management systems in tandem: fostering efficiency and innovation complementarity., , , and . Inf. Organ., 13 (1): 25-52 (2003)Identity ambiguity and the promises and practices of hybrid e-HRM project teams., , and . J. Strateg. Inf. Syst., 22 (3): 208-224 (2013)Reversing the Trend of Commoditization: A Case Study of the Strategic Planning and Management of a Call Center., , , and . ICEIS (3), page 396-402. (2004)Knowledge Integration: Learning from the Millennium Bug Experience: A Case Study of NatWest Bank Global Financial Markets., , and . ECIS, page 623-629. (2000)The Impact of Organizational Sub-cultures on the Implementation of Component-based Development : A Case Study of an International Investment Bank., , and . ECIS, page 219-228. (2002)Conceptualizing the three dimensions of inter-organizational communities of practice., , and . ECIS, page 1391-1397. (2003)