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Entwicklung von Kundenbeziehungen

. Basler Schriften zum Marketing Gabler, Wiesbaden, 1. Aufl edition, (2000)

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Kosten und Nutzen des Qualitätsmanagements, and . Hanser, München u.a., (1999)Entwicklung von Kundenbeziehungen. Basler Schriften zum Marketing Gabler, Wiesbaden, 1. Aufl edition, (2000)Exploring the Sustainability of Swiss Online Shops: Preliminary Evidence from a Clustering Approach., , , , and . Bled eConference, page 20. University of Maribor Press / Association for Information Systems, (2021)