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Personalizing the user experience on ibm.com., , , , and . IBM Syst. J., 42 (4): 686-701 (2003)Summarizing technical support documents for search: Expert and user studies., , , , and . IBM Syst. J., 43 (3): 564-586 (2004)Less Clicking, More Watching: Results of the Iterative Design and Evaluation of Entertaining Web Experiences., , , , and . INTERACT, page 447-454. IOS Press, (2001)Designing the user interface for multimodal speech and pen-based gesture applications: state-of-the-art systems and future research directions, , , , , , , , , and 2 other author(s). Hum.-Comput. Interact., 15 (4): 263--322 (December 2000)Using Component Business Modeling to Facilitate Business Enterprise Architecture and Business Services at the US Department of Defense., , and . ICEBE, page 755-760. IEEE Computer Society, (2005)Siena: From PowerPoint to Web App in 5 Minutes., , , , and . ICSOC, volume 5364 of Lecture Notes in Computer Science, page 722-723. (2008)Cognitive company discovery., , , and . RecSys, page 508-509. ACM, (2018)That's Entertainment! Designing Streaming, Multimedia Web Experiences., , , , , and . Int. J. Hum. Comput. Interaction, 14 (3-4): 369-384 (2002)The human element: a user-centered design approach to personalization., , and . Commun. ACM, 43 (8): 44-48 (2000)A User-Centered Design Approach to Personalization, , and . Communications of the ACM, 43 (8): 45--48 (2000)