Prototypischer Fahrplan zur Beteiligung von Mitarbeitern an der Geschäftsprozeßoptimierung mit Workflow Management
T. Herrmann, and T. Walter. Verbesserung von Geschäftsprozessen mit flexiblen Workflow- Management- Systemen - Von der Erhebung zum Sollkonzept, Band 1, Physica Verlag, Heidelberg, (1998)
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