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Reply to 'Is the Professional World Snooker Championship fair?' by John Norman.. JORS, 66 (4): 707 (2015)Modelling and Performance Analysis of Workflow Management Systems Using Timed Hierarchical Coloured Petri Nets., and . ICEIS, page 843-846. (2002)Using a Markov process model of an association football match to determine the optimal timing of substitution and tactical decisions., and . J. Oper. Res. Soc., 53 (1): 88-96 (2002)The professional foul in football: Tactics and deterrents., and . J. Oper. Res. Soc., 54 (3): 213-221 (2003)Marketing financial services, and . Butterworths, London, (1986)Technology transfer offices and commercialization of university intellectual property: performance and policy implications, , and . Oxford Review of Economic Policy, 23 (4): 640--660 (December 2007)30 years after Bayh–Dole: Reassessing academic entrepreneurship, , , and . Research Policy, 40 (8): 1045--1057 (June 2011)Agency and similarity effects and the VC’s attitude towards academic spin-out investing, , , and . The Journal of Technology Transfer, 35 (6): 567--584 (September 2009)Capacity and lead-time management when demand for service is seasonal and lead-time sensitive., and . Eur. J. Oper. Res., 247 (2): 588-595 (2015)Variable neighborhood search for the workload balancing problem in service enterprises., and . Comput. Oper. Res., (2014)