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Process Modelling and Development Practice., , , and . EWSPT, volume 772 of Lecture Notes in Computer Science, page 59-64. Springer, (1994)At home with the technology: an ethnographic study of a set-top-box trial., , , and . ACM Trans. Comput. Hum. Interact., 6 (3): 282-308 (1999)Chalk and Cheese: BPR and ethnomethodogically informed ethnography in CSCW., , and . ECSCW, page 325-. Kluwer Academic Publishers, (1995)Getting to know the 'customer in the machine'., , , , , and . GROUP, page 30-39. ACM, (1999)Designing with Ethnography: A Presentation Framework for Design., , , , and . Symposium on Designing Interactive Systems, page 147-158. ACM, (1997)Extending CSCW into Domestic Environments (workshop)., , , and . CSCW, page 1. ACM, (1996)Moving Out from the Control Room: Ethnography in System Design., , , and . CSCW, page 429-439. ACM, (1994)Cultural Probes: Eliciting Requirements for Dependable Ubiquitous Computing in the Home., , , , , , , , and . HCI (4), page 329-333. Lawrence Erlbaum, (2003)Faltering from Ethnography to Design., , and . CSCW, page 115-122. ACM, (1992)Working with "Constant Interruption": CSCW and the Small Office., , , and . CSCW, page 275-286. ACM, (1994)