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How people use softcopy documentation: a case study., , , , , and . CASCON, page 77-93. IBM, (1991)Silent Participants: Getting to Know Lurkers Better., and . From Usenet to CoWebs, Springer, (2003)Why Lurkers Lurk, and . (2001)Improving Readability of Online Privacy Policies through DOOP: A Domain Ontology for Online Privacy., , and . Digit., 1 (4): 198-215 (December 2021)Silent Participants: Getting to Know Lurkers Better, and . From Usenet to CoWebs - Interacting with Social Information Spaces, Springer, London, Computer-Supported Cooperative Work.(2003)The top five reasons for lurking: Improving community experience for everyone, , and . Computers in Human Behavior, 20 (2): 201-223 (2004)Engagement in Digital Lecture Halls: A Study of Student Course Engagement and Mobile Device use During Lecture., and . J. Inf. Technol. Educ. Res., (2015)Video-based hypermedia: guiding design with users' questions., , , and . New Rev. Hypermedia Multim., (1995)The top five reasons for lurking: improving community experiences for everyone., , and . Comput. Hum. Behav., 20 (2): 201-223 (2004)A Study on how Humans Describe Relative Positions of Image Objects., , , , and . SDH, page 1-18. Springer, (2008)