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Evaluation of Software Mediated Process Assessments for IT Service Management., , , and . SPICE, volume 526 of Communications in Computer and Information Science, page 72-84. Springer, (2015)Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach., , and . PACIS, page 64. Queensland University of Technology, (2011)Implementing Communities of Practice in Higher Education - Dreamers and Schemers, and . Springer, Berlin, Heidelberg, 1st ed. 2017 edition, (2016)Quality assurance certification: adoption by Australian software developers and its association with capability maturity., and . APSEC, page 13-22. IEEE Computer Society, (1997)The Issue of Reliability in Software Mediated Process Assessments., , , , and . SPICE, volume 609 of Communications in Computer and Information Science, page 195-209. Springer, (2016)Do they read your research? An investigation of practitioners' use of IT outsourcing and cloud sourcing research., , and . ACIS, page 44. (2016)Identifying the Determinants of E-learning Service Delivery Quality., , and . ACIS, (2012)Important Themes in Postgraduate Research Supervision and Examination for Communities of Practice., and . ACIS, (2009)The Role of Universities in IT Service Management Education., and . PACIS, page 49. AISeL, (2007)Towards Transparent and Efficient Process Assessments for IT Service Management., , , and . SPICE, volume 477 of Communications in Computer and Information Science, page 165-176. Springer, (2014)