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When a Bed is not a Bed: Calculation and Calculability in Complex Organisational Settings., , , and . Trust in Technology, volume 36 of Computer Supported Cooperative Work, Springer, (2006)Process Modelling and Development Practice., , , and . EWSPT, volume 772 of Lecture Notes in Computer Science, page 59-64. Springer, (1994)Patterns of Home Life: Informing Design For Domestic Environments., , , , and . Personal and Ubiquitous Computing, 4 (1): 25-38 (2000)Focus Issue on Legacy Information Systems and Business Process Change: Banking on the Old technology: Understanding the Organisational Context of 'Legacy' Issues., , , , , , and . Commun. Assoc. Inf. Syst., (1999)'Its About Time': Temporal Features of Dependability., , , , , , , , and . Trust in Technology, volume 36 of Computer Supported Cooperative Work, Springer, (2006)At home with the technology: an ethnographic study of a set-top-box trial., , , and . ACM Trans. Comput. Hum. Interact., 6 (3): 282-308 (1999)The role of ethnography in interactive systems design., , , and . Interactions, 2 (2): 56-65 (1995)Designing with Ethnography: A Presentation Framework for Design., , , , and . Symposium on Designing Interactive Systems, page 147-158. ACM, (1997)From ethnographic record to system design., , and . Comput. Support. Cooperative Work., 1 (3): 123-141 (1992)Designing with Ethnography: Making Work Visible., , , and . Interact. Comput., 5 (2): 239-253 (1993)