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Total customer service, and . Harper & Row, New York, NY u.a., 1. ed edition, (1989)When Societies are Built from Bits.. Integrated Network Management, volume 86 of IFIP Conference Proceedings, page 772-772. Chapman & Hall, (1997)Das virtuelle Unternehmen, and . Campus-Verl., Frankfurt/Main u.a., (1993)The virtual corporation, and . Harper Collins, New York, 1. ed edition, (1992)Das virtuelle Unternehmen, and . Campus-Verl., Frankfurt/Main u.a., 2. Aufl edition, (1997)High-tech-Marketing. Campus-Verl., Frankfurt/Main, (1987)Service total, and . Campus-Verl., Frankfurt/Main u.a., (1991)Das virtuelle Unternehmen: der Kunde als Co-Produzent, and . Campus, Frankfurt am Main/New York, (1993)