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Building an Extended Ontological Perspective on Service Science.

, , , , , and . IESS, volume 169 of Lecture Notes in Business Information Processing, page 17-30. Springer, (2014)

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Customer data mining for lifestyle segmentation., , and . Expert Syst. Appl., 39 (10): 9359-9366 (2012)Modeling partial customer churn: On the value of first product-category purchase sequences., , , and . Expert Syst. Appl., 39 (12): 11250-11256 (2012)Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmentation and Promotions Design., , and . IESS, volume 82 of Lecture Notes in Business Information Processing, page 83-97. Springer, (2011)Addressing Marketing Requirements in User-Interface Design for Multiple Platforms., , , and . DSV-IS, volume 2844 of Lecture Notes in Computer Science, page 331-345. Springer, (2003)Towards a UML profile for interaction design: the Wisdom approach., and . UML, volume 1939 of Lecture Notes in Computer Science, page 101-116. Springer, (2000)A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport., and . IESS, volume 53 of Lecture Notes in Business Information Processing, page 65-81. Springer, (2010)Experience from a Modelling and Simulation Perspective in Smart Transport Information Service Design., , and . IESS, volume 247 of Lecture Notes in Business Information Processing, page 75-88. Springer, (2016)Using Social Networks for Exchanging Valuable Real Time Public Transport Information among Travellers., , , and . CEC, page 365-370. IEEE Computer Society, (2011)A Bridge too Far: The WISDOM Approach., and . ECOOP Workshops, volume 1743 of Lecture Notes in Computer Science, page 283. Springer, (1999)State of the Art and Future Perspectives for Smart Support Services for Public Transport., and . Service Orientation in Holonic and Multi-Agent Manufacturing and Robotics, volume 544 of Studies in Computational Intelligence, Springer, (2014)