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Understanding the benefits of IT shared services: Insights from Higher Education Sector., , and . PACIS, page 127. (2017)Expertise in Business Process Management., and . Handbook on Business Process Management (2), Springer, (2015)Importance of Literature Profiling: An Archival Analysis with Illustrative Examples for IS Researchers., , , and . PACIS, page 103. (2015)An Empirically Supported conceptualisation of robotic Process Automation (RPA) Benefits., , , and . ECIS, (2020)A framework of issues in large process modeling projects., , , , , and . ECIS, page 1594-1605. (2006)An Exploration of Shared Services Types in Higher Education., , , and . AMCIS, Association for Information Systems, (2011)Measuring the Success of the Business Correspondence (BC) model: A Literature Review., and . PACIS, page 170. (2017)Factors and measures of business process modelling: model building through a multiple case study., , and . Eur. J. Inf. Syst., 14 (4): 347-360 (2005)Understanding the Value of Social Media in Organisations: a Taxonomic Approach., , , and . PACIS, page 59. (2014)Introduction to the Special Issue: The Literature Review in Information Systems., , , and . Commun. Assoc. Inf. Syst., (2015)