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Complaints on the Online Environment - The Case of Hong Kong Hotels., , and . ENTER, page 73-85. Springer, (2009)Analysing Ecotourists' Satisfaction in Socialisation and Knowledge Sharing Intentions via Social Media., , and . ENTER, page 313-326. Springer, (2014)A model of online trust for travel products, and . IJSTM, 15 (1/2): 132--146 (2011)Travel Preferences of Overseas Destinations by Mainland Chinese Online Users., , , and . ENTER, page 139-150. Springer Vienna, (2011)Perceptions and Strategies of Hospitality and Tourism Practitioners on Social Media: An Exploratory Study., , , and . ENTER, page 1-12. Springer, (2012)Destination Marketing on the Internet - Impact of Hong Kong Tourism Association Web Site on International Travelers to Hong Kong.. ENTER, page 303-309. Springer, (2001)The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organisations., , and . ENTER, page 285-296. Springer Vienna, (2010)Towards an Understanding of Online Travellers' Acceptance of Consumer-Generated Media for Travel Planning: Integrating Technology Acceptance and Source Credibility Factors., , and . ENTER, page 254-267. Springer, (2013)Customer Experiences with Hotel Smartphone: A Case Study of Hong Kong Hotels., , and . ENTER, page 455-466. Springer, (2016)Evaluating Reservation Facilities for Hotels: A Study of Asian Based and North American Based Travel Web Sites., , and . ENTER, page 303-310. Springer, (2002)