Author of the publication

Handbook of Service Science

, , and (Eds.) Service Science: Research and Innovations in the Service Economy Springer, New York, (2010)
DOI: 10.1007/978-1-4419-1628-0

Please choose a person to relate this publication to

To differ between persons with the same name, the academic degree and the title of an important publication will be displayed. You can also use the button next to the name to display some publications already assigned to the person.

 

Other publications of authors with the same name

Guest Editorial: In Search of a New Alignment in Service Research-Dual-Journal Special Sections., , and . IEEE Trans. Serv. Comput., 10 (6): 839-840 (2017)Modeling business representational activity online: A case study of a customer-centered business., and . Knowl. Based Syst., 17 (1): 39-56 (2004)SUITOR: an attentive information system., , , and . IUI, page 169-176. ACM, (2000)Service-oriented technology and management: Perspectives on research and practice for the coming decade., , , , , and . Electron. Commer. Res. Appl., 7 (4): 356-376 (2008)Service systems, service scientists, SSME, and innovation., , , and . Commun. ACM, 49 (7): 81-85 (2006)FORCES: feedback and control for occupants to refine comfort and energy savings., , , , and . UbiComp, page 1188-1199. ACM, (2016)Gaze and Speech in Attentive User Interfaces., , , , and . ICMI, volume 1948 of Lecture Notes in Computer Science, page 1-7. Springer, (2000)Collaboration in System Administration., , and . ACM Queue, 8 (12): 10 (2010)How to Personalize the Web., , and . CHI, page 75-82. ACM/Addison-Wesley, (1997)Market Orientation, Internal Process, and External Network: A Qualitative Comparative Analysis of Key Decisional Alternatives in the New Service Development., and . Decis. Sci., 40 (3): 601-625 (2009)