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"You've Got IMs!" How People Manage Concurrent Instant Messages., , , and . HCI (1), volume 5610 of Lecture Notes in Computer Science, page 500-509. Springer, (2009)Category Overlap between Hierarchies in User Workspace.. INTERACT, page 759-760. IOS Press, (2001)Multiple hierarchies in user workspace.. CHI Extended Abstracts, page 403-404. ACM, (2001)Bubble trees the visualization of hierarchical information structures.. CHI Extended Abstracts, page 315-316. ACM, (2000)Web 2.0: blind to an accessible new world., , , and . WWW, page 821-830. ACM, (2009)No IM please, : we're testing.. CHI Extended Abstracts, page 81-86. ACM, (2006)"Stuff goes into the computer and doesn't come out": a cross-tool study of personal information management., and . CHI, page 583-590. ACM, (2004)DTorial: An Interactive Tutorial Framework for Blind Users in a Web 2.0 World., , and . INTERACT (1), volume 5726 of Lecture Notes in Computer Science, page 5-18. Springer, (2009)Improving Tool Support for Personal InformationManagement. Department of Electrical and Electronic Engineering Imperial College, University of London, PhD Thesis, (July 2004)Thinking but not seeing: think-aloud for non-sighted users., , and . CHI Extended Abstracts, page 1851-1856. ACM, (2007)