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Dienstleistungsproduktivität, and . Fraunhofer IRB Verl., Stuttgart, (2006)Innovationen und Systemführerschaften in der Medizintechnik, and . Fraunhofer IRB Verl., Stuttgart, (2009)Human-Centered AI for Manufacturing - Design Principles for Industrial AI-Based Services., , , , and . HCI (40), volume 14050 of Lecture Notes in Computer Science, page 115-130. Springer, (2023)Perspektiven einer informationstechnologischen Unterstützung personenbezogener Dienstleistungen, , and . page 134-149. Springer Fachmedien Wiesbaden, (2014)Wissensdesign an der Kundenschnittstelle., , , and . Wissensgenese, Wissensteilung und Wissensorganisation in der Arbeitspraxis, Opladen, (2003)