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Progressing an Organizational Approach to BPM: Integrating Experience from Industry and Research., and . PRET, volume 28 of Lecture Notes in Business Information Processing, page 34-49. Springer, (2009)Using BPM governance to align systems and practice., , , and . Bus. Process. Manag. J., 17 (2): 184-202 (2011)An Organizational Approach to BPM: The Experience of an Australian Transport Provider., and . Handbook on Business Process Management (2), Springer, (2015)