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DESERV IT: A Method for Devolving Service Tasks in IT Services., , , and . Bus. Inf. Syst. Eng., 63 (4): 419-439 (2021)Understanding intention and use of digital elements in higher education teaching., and . Educ. Inf. Technol., 28 (12): 15571-15597 (December 2023)Value of Context-Awareness in Business Services., and . Capability Management in Digital Enterprises, Springer, (2018)The Influence of Mental Models on Employee-Driven Digital Process Innovation during Times of a Crisis., and . ICIS, Association for Information Systems, (2022)Seeing the Forest for the Trees: Group-Oriented Workforce Analytics., , , , and . BPM, volume 12875 of Lecture Notes in Computer Science, page 345-362. Springer, (2021)The Value of Enterprise Modelling: Towards a Service-centric Perspective., , , and . PoEM, volume 267 of Lecture Notes in Business Information Processing, page 299-306. Springer, (2016)Identifying the Factors influencing Self-Service Technology Usage Intention - A Meta-Analysis., and . PACIS, page 144. (2018)Towards Learning Business Process Management Thinking., and . PACIS, page 109. Queensland University of Technology, (2011)Mining Resource Profiles from Event Logs., , , , , and . ACM Trans. Manag. Inf. Syst., 8 (1): 1:1-1:30 (2017)Integration of Individual Processes and Information Demand Patterns: A Conceptual Analysis., and . Complex Syst. Informatics Model. Q., (2017)