Despite being ‘everyday technology’, the Internet and telephone are under-utilised in helping meet the challenges of improving access to services. The Serenity Programme enables people to receive psychological therapy at home, using the telephone and Internet.

Users decide when and where they will use the Programme. The programme is delivered in North Wales in partnership with Mind (Aberconwy) and Parabl (http://www.parabl.org.uk/), a third-sector provider of mental health services.