Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone.
HTNG is a nonprofit organization with global scope, formed in 2002 to facilitate the development of next-generation, customer-centric technologies to better meet the needs of the global hotel community
Alfresco is an enterprise content management system that, according to some users, is beating legacy content management systems in speed, quality and ease of use.
ISR, the US employee research firm, has published data that suggests people working in IT have a worse time than other professionals when it comes to long hours and overwork
Despite the enormous advances in the IT industry, there are still many failed IT projects. Several factors contribute to the failure of IT software development projects
While there are lots of behaviors that foretell project trouble, five that can make it difficult for you to manage day-to-day problems and opportunities effectivel. project work can fall through the cracks if these behaviors are allowed to persist.