%0 Conference Paper %1 Grudin:2010:WWS:1832772.1832780 %A Grudin, Jonathan %A Poole, Erika Shehan %B Proceedings of the 6th International Symposium on Wikis and Open Collaboration %C New York, NY, USA %D 2010 %I ACM %K 2.0 Wissensmanagement enterprise wikis %P 5:1--5:8 %R 10.1145/1832772.1832780 %T Wikis at work: success factors and challenges for sustainability of enterprise Wikis %U http://doi.acm.org/10.1145/1832772.1832780 %X We examined wiki use in a range of enterprise settings. We found many thriving wikis, but they were a minority of the thousands for which we obtained data. Even an actively used wiki can disappoint some important stakeholders. Careful stakeholder analysis and education may be crucial to successful wiki deployment. We identify a range of success factors, sources of wiki abandonment, and approaches to addressing the challenges. Some of our observations may extend to other social media. %@ 978-1-4503-0056-8

@inproceedings{Grudin:2010:WWS:1832772.1832780, abstract = {We examined wiki use in a range of enterprise settings. We found many thriving wikis, but they were a minority of the thousands for which we obtained data. Even an actively used wiki can disappoint some important stakeholders. Careful stakeholder analysis and education may be crucial to successful wiki deployment. We identify a range of success factors, sources of wiki abandonment, and approaches to addressing the challenges. Some of our observations may extend to other social media.}, acmid = {1832780}, added-at = {2013-05-02T16:07:08.000+0200}, address = {New York, NY, USA}, articleno = {5}, author = {Grudin, Jonathan and Poole, Erika Shehan}, biburl = {https://www.bibsonomy.org/bibtex/2ad9f5da65cba79029a508c54a0be2b04/griesbau}, booktitle = {Proceedings of the 6th International Symposium on Wikis and Open Collaboration}, description = {Wikis at work}, doi = {10.1145/1832772.1832780}, interhash = {343899721f27971845d0b7d4f475cf3a}, intrahash = {ad9f5da65cba79029a508c54a0be2b04}, isbn = {978-1-4503-0056-8}, keywords = {2.0 Wissensmanagement enterprise wikis}, location = {Gdansk, Poland}, numpages = {8}, pages = {5:1--5:8}, publisher = {ACM}, series = {WikiSym '10}, timestamp = {2013-05-02T16:49:40.000+0200}, title = {Wikis at work: success factors and challenges for sustainability of enterprise Wikis}, url = {http://doi.acm.org/10.1145/1832772.1832780}, year = 2010 }