Article,

The influnece of demographic heterogeneity on the emergence and consequences of cooperative norms in work teams

, and .
Academy of Management Journal, 44 (5): 956-974 (2001)Article 00014273 Accession Number: 5412295; Chatman, Jennifer A. 1; Email Address: chatman@hass.berkeley.edu; Flynn, Francis J. 2; Affiliations: 1: University of California, Berkeley; 2: Columbia University; Issue Info: Oct2001, Vol. 44 Issue 5, p956; Thesaurus Term: COOPERATION; Thesaurus Term: INDUSTRIAL organization; Thesaurus Term: ORGANIZATIONAL behavior; Thesaurus Term: RESEARCH; Thesaurus Term: TEAMS in the workplace; Thesaurus Term: INTERPERSONAL relations; Thesaurus Term: GROUP problem solving; Thesaurus Term: ORGANIZATIONAL structure; Thesaurus Term: BEHAVIORAL research; Subject Term: Social aspects; Subject Term: DEMOGRAPHY -- Social aspects; Subject Term: Psychological aspects; Subject Term: SOCIAL norms -- Psychological aspects; Subject Term: HETEROGENEITY; NAICS/Industry Codes: 541720 Research and Development in the Social Sciences and Humanities; Number of Pages: 19p; Illustrations: 4 charts, 1 diagram; Document Type: Article; Full Text Word Count: 12609.

Abstract

Drawing from social categorization theory, we found that greater demographic heterogeneity led to group norms emphasizing lower cooperation among student teams and officers from ten business units of a financial services firm. This effect faded over time. Perceptions of team norms among those more demographically different from their work group changed more, becoming more cooperative, as a function of contact with other members. Finally, cooperative norms mediated the relationship between group composition and work outcomes. ABSTRACT FROM AUTHOR Copyright of Academy of Management Journal is the property of Academy of Management and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts) Drawing from social categorization theory, we found that greater demographic heterogeneity led to group norms emphasizing lower cooperation among student teams and officers from ten business units of a financial services firm. This effect faded over time. Perceptions of team norms among those more demographically different from their work group changed more, becoming more cooperative, as a function of contact with other members. Finally, cooperative norms mediated the relationship between group composition and work outcomes. ABSTRACT FROM AUTHOR Copyright of Academy of Management Journal is the property of Academy of Management and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts)

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