%0 Journal Article %1 journals/iam/ShresthaCTBR20 %A Shrestha, Anup %A Cater-Steel, Aileen %A Toleman, Mark %A Behari, Suren %A Rajaeian, Mohammad Mehdi %D 2020 %J Inf. Manag. %K dblp %N 4 %P 103213 %T Development and evaluation of a software-mediated process assessment method for IT service management. %U http://dblp.uni-trier.de/db/journals/iam/iam57.html#ShresthaCTBR20 %V 57

@article{journals/iam/ShresthaCTBR20, added-at = {2023-09-30T00:00:00.000+0200}, author = {Shrestha, Anup and Cater-Steel, Aileen and Toleman, Mark and Behari, Suren and Rajaeian, Mohammad Mehdi}, biburl = {https://www.bibsonomy.org/bibtex/25684e938dce58c3d0c4adb316d698cb5/dblp}, ee = {https://doi.org/10.1016/j.im.2019.103213}, interhash = {62f1dbc47edf36dfc71f49dd7ea801c7}, intrahash = {5684e938dce58c3d0c4adb316d698cb5}, journal = {Inf. Manag.}, keywords = {dblp}, number = 4, pages = 103213, timestamp = {2024-04-08T21:48:03.000+0200}, title = {Development and evaluation of a software-mediated process assessment method for IT service management.}, url = {http://dblp.uni-trier.de/db/journals/iam/iam57.html#ShresthaCTBR20}, volume = 57, year = 2020 }