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Development and evaluation of a software-mediated process assessment method for IT service management.

, , , , and . Inf. Manag., 57 (4): 103213 (2020)

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Evaluation of Software Mediated Process Assessments for IT Service Management., , , and . SPICE, volume 526 of Communications in Computer and Information Science, page 72-84. Springer, (2015)Decision support systems for IT service management., , , and . IJIDS, 8 (3): 284-304 (2016)Implementing Communities of Practice in Higher Education - Dreamers and Schemers, and . Springer, Berlin, Heidelberg, 1st ed. 2017 edition, (2016)A method for comparing traditional and component-based models in information systems re-engineering., , and . Inf. Syst. E Bus. Manag., 9 (1): 89-107 (2011)IT outsourcing decision factors in research and practice: a case study., , and . CoRR, (2016)Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach., , and . PACIS, page 64. Queensland University of Technology, (2011)Propeller Heads - Handle with Care: Improving the IT-Business Relationship through Cultural Awareness., , , and . Electron. J. Inf. Syst. Dev. Ctries., 7 (1): 1-10 (2002)Factors affecting e-government adoption in Liberia: A practitioner perspective., , and . Electron. J. Inf. Syst. Dev. Ctries., (2021)Do they read your research? An investigation of practitioners' use of IT outsourcing and cloud sourcing research., , and . ACIS, page 44. (2016)Quality assurance certification: adoption by Australian software developers and its association with capability maturity., and . APSEC, page 13-22. IEEE Computer Society, (1997)