%0 Journal Article %1 journals/el/KlossZ03 %A Kloss, Louise %A Zhang, Yin %D 2003 %J Electron. Libr. %K dblp %N 6 %P 565-575 %T An evaluative case study of a real-time online reference service. %U http://dblp.uni-trier.de/db/journals/el/el21.html#KlossZ03 %V 21

@article{journals/el/KlossZ03, added-at = {2020-07-03T00:00:00.000+0200}, author = {Kloss, Louise and Zhang, Yin}, biburl = {https://www.bibsonomy.org/bibtex/291703a810677e2c566e32aa3508a22e2/dblp}, ee = {https://doi.org/10.1108/02640470310509126}, interhash = {7da237e5ee58ad25a3b0eb73dc6e180e}, intrahash = {91703a810677e2c566e32aa3508a22e2}, journal = {Electron. Libr.}, keywords = {dblp}, number = 6, pages = {565-575}, timestamp = {2020-07-04T11:59:47.000+0200}, title = {An evaluative case study of a real-time online reference service.}, url = {http://dblp.uni-trier.de/db/journals/el/el21.html#KlossZ03}, volume = 21, year = 2003 }